Daily Tips for Business: Solo Professionals

Mystery Shopping is not always done in person. In some cases, it can be done over the phone, without ever having to leave the house or office. A few years ago, the CEO of an Australian telecom company made news because he had been mystery shopping his own company's call centers to find out whether they were providing the kind of customer service he expected -- and had established policies to ensure.

Source: http://dailytipsforbusiness.blogspot.com/2012/08/solo-professionals_2.html

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